Heavyweight Shipping Policy
Items that are delivered free of charge are clearly noted on the product pages.
When noted, free delivery ONLY applies to retail orders within the domestic 48
continental and contiguous United States. For deliveries to Alaska, Hawaii, or
Canada, please call us at 1-888-679-4576 or email us at email@example.com
for shipping quotes.
Unless otherwise specified, all orders are shipped by a common carrier, and
are shipped out as advertised brand new and good condition. Basketball systems
are delivered for "Curbside Delivery". Curbside delivery service provides
delivery of your items to the curb at the end of your driveway, or if accessible,
to your driveway. This service does not include set up or assembly of items,
or removal of packaging materials.
If the shipping address is changed after the shipment has been picked up by the
motor freight carrier it constitutes as a re-consignment and additional charges
will be applicable.
Upon arrival into the nearest carrier terminal, an appointment clerk with the
designated carrier should call you to setup an appointment for delivery.
Deliveries are typically made between the hours of 8:00am and 5:00pm Monday
through Friday; however it may be later depending on the delivery driver’s
route, distance from the terminal, and possible delays due to unforeseen issues.
For retail sales orders, your item should be delivered on a tractor trailer,
and should include a hydraulic liftgate. The delivery driver’s duty is to
remove the order from the trailer and provide curbside delivery. Any requests
for additional services will incur extra charges. Therefore, recipients need
to double check that the carriers' delivery receipt to confirm that additional
services were NOT performed or notated. If additional services are performed
without our knowledge, we reserve the right to bill you as these charges are
Make sure you receive 4 cartons strapped to one wooden pallet
Heavyweight is not responsible for goods damaged during transit. Title to
the merchandise and risk of loss or damage in transit or thereafter shall pass
to Buyer upon Seller’s delivery of the products to a common carrier for
shipment to Buyer, regardless of whether Seller will install or supervise the
installment of the product.
A signature is required for all deliveries. Receiver will be required to sign
a delivery receipt and delivery will not occur without it.
At the time of delivery, customers should inspected all items carefully, and
open if necessary prior to signing for the delivery.
All Items leave our facility brand new and in good condition. It is the
customer’s responsibility to examine and inspect all boxes. Please notate on
the delivery receipt any and all damage to the merchandise or packaging on the
It is the carrier’s responsibility to deliver products in good condition. If
the delivery receipt is signed with no exception or damage you release them of
Customer assumes all liability once the customer signs the delivery receipt
which states "all goods are being accepted in good order" AS THIS voids the
carrier’s liability if a claim is to be filed at a later date.
Do not refuse delivery unless all cartons of merchandise are damaged. Note
any and all damage to the merchandise on the delivery receipt to ensure coverage
by the carrier’s liability. It can be quicker to file a claim on a partial
shipment versus the entire shipment. Items damaged during transit are rare, but
it is extremely important that you check for possible damage in order to secure
proper settlement from the carrier.
Glass and acrylic backboards can be the most likely to sustain severe damage in
transit, so check the backboard carefully.
Please note, if you live down a road or driveway that the delivery truck cannot
access, your delivery will not be able to be completed. This may require you to
pick up the order at the local terminal or arrange for final delivery yourself.
Any shipments returned to sender marked undeliverable, or otherwise similar
nature, are subject to a 20% restocking fee plus any shipping charges incurred